To get in touch with us for any clarification or help, please send an email to us at: email@example.com.
We currently support the following payment options:
- Credit Card
- Debit Card
What to do when the payment fails
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords.
If in the very rare case, payment is debited from your account on payment failure, then the same amount will be credited back to you within 7-10 working days, after we receive a confirmation from the bank.
You can email us on firstname.lastname@example.org with your order number for any clarification.
Shipping, Tracking and Delivery
At WindMyWings, we endaevour to deliver the products purchased in excellent condition and in the quickest possible time. We ship the products within 6-72 hours from the time you place the order. We ship via several of our reputed courier partners.
We try our best to have a majority of the products delivered to you with free shipping. However, there are several products for which we need to charge for shipping. In such cases, we try to decrease the charges when you buy more products from the same brand.
We ship the products within 6-72 hours from the time you place the order. We will email you when the product is shipped. Depending on your location it could take between 2-5 days from the date of shipment to the delivery of the order at your doorstep.
Tracking the Status of Your Order
You can check the status of the order at time in the 'My Accounts' page. Once your order is shipped, we will send you a notification email with the shipment tracking number. You can use the tracking number to check the status of the shipment at our courier partner's website. It may take a few hours for the shipment status to be updated on our courier partner's website.
Taking delivery of your order
We at WindMyWings make sure that the items reach you in good condition. However, in the rare case of the product being damaged in transit, we request you to contact our Customer Service team immediately and we will resolve the issue.
You can cancel an order until it has been processed in our warehouse, without incurring any charges. If the order item is shipped, you can still cancel it by paying a restocking fee of 20% of the total order amount.The refund of the balance amount will be reversed and reflect on your credit card/net-banking statement within 7-10 working days.
In some rare cases, situations may arise that the ordered items are not available with our suppliers and therefore cannot be shipped within a timeframe that we commited to you. In such cases, we will cancel your order and refund the total amount of the order.
We have a 15 day return policy. Any product purchased on windmywings.com, except food items, like tea, coffee, and glassware, can be returned within 15 days of the receipt. We will refund the amount you paid for the products. For the refund please refer to our refund policy.
The following rules apply to this policy:
1. All items to be returned must be unused and in their original condition with the original packaging intact and should not be opened or tampered with.
2. To return an item, please contact our customer support at: email@example.com.
3. We will email you a Return Declaration Form. Please fill the declaration form, print it and paste it on the package that you want to return.
4. Courier the securely packed item with the return address label and the shipping declaration pasted on the package. Please use good courier service that offers tracking of the shipment, as the refund will be processed only once the item is received in a good condition.
5. Please email us the tracking details (Airway Bill Number and Courier Name) for the item being returned and send us your bank details (Account Name, Account Number, Account Type, Bank name, Branch Name and IFSC Code) for reimbursement of the Shipping charges.
6. Upon receipt, the items will be checked for quality by our quality control team. A refund will be approved or rejected basis these quality checks and our Customer Service team will inform you on the status of your refund.
For any clarification on the return process for an item, please contact our customer support at: firstname.lastname@example.org.
For payments made using a Credit Card, Debit Card or Net Banking, the refund process is initiated withing 2 days of refund approval. We will send you an email notification once the process is initiated.
Subsequently, the payment gateway and the banks take 5-8 working days to credit the refund to your account. Also, you can assume additional delay for nationalised banks.